Case Study: Caritas Vienna achieves streamlined, secure collaboration for 6,000+ employees with Rocket.Chat

How Caritas Vienna Used Rocket.Chat to Improve Collaboration for its 6,000+ Employees

Caritas Vienna, a nonprofit affiliated with the Archdiocese of Vienna with more than 6,000 employees, faced fragmented and insecure communications as staff relied on personal WhatsApp and Telegram accounts and lacked a simple, centralized tool. To solve this, Caritas Vienna adopted Rocket.Chat’s unified communications platform — a customizable, secure chat solution with iOS/Android apps, push notifications, group and one-on-one messaging, and Zoom integration — chosen for its simplicity and fit for non–tech-savvy field workers.

Rocket.Chat implemented a tailored, easy-to-use deployment with rapid support and extensible open-source APIs, enabling Caritas Vienna to standardize communication across the organization. The result: a fully functional chat system for 6,000+ employees that eliminated external-chat security risks, sped up responses, improved collaboration and efficiency, and set the stage to onboard volunteers — all backed by Rocket.Chat’s responsive service and ongoing product flexibility.

Caritas Vienna

Matthias Schindler

IT Manager