Case Study: eu-LISA achieves secure EU-wide collaboration with Rocket.Chat on AWS

eu-LISA onboarded hundreds of users in 90 days with Rocket.Chat

eu-LISA, the European Union Agency for the Operational Management of Large-Scale IT Systems, faced significant delays in its support coordination across EU Member States. Relying on a traditional service desk process slowed down critical testing campaigns for new systems. The agency needed a real-time, agile collaboration tool that could also ensure full compliance with strict EU data protection laws like GDPR.

The vendor Rocket.Chat provided a solution by deploying its platform on AWS cloud infrastructure in Germany, guaranteeing data sovereignty. This enabled secure, real-time messaging for technical teams and Member State representatives. The implementation resulted in faster support, reduced operational friction, and full legal compliance. Rocket.Chat was integrated with Jira to provide real-time issue tracking, and within the first 90 days, hundreds of users were onboarded and thousands of secure messages were exchanged.

eu-LISA