Case Study: Brazil’s Chamber of Deputies achieves 90% faster request resolution with Rocket.Chat

Chamber of Deputies cuts request resolution time by 90% with Rocket.Chat

The Chamber of Deputies, Brazil's legislative body, faced the challenge of enabling secure digital collaboration for its thousands of public servants during the shift to hybrid work. They needed an internally hosted platform to replace insecure personal apps and resolve inefficient, manual administrative processes while guaranteeing data sovereignty and compliance.

Rocket.Chat provided a secure, on-premise solution that improved interdepartmental synergy and automated services through bots. This resulted in a 90% decrease in request resolution times, with some processes dropping from days to just minutes, and improved efficiency for over 3,000 users. Rocket.Chat became the institution's official communication tool.

Chamber of Deputies