Case Study: Vermont Teddy Bear improves customer service and response time with Rocket Software U2

Vermont Teddy Bear Co. Improved Customer Service and Response Time

Vermont Teddy Bear, a rapidly growing manufacturer with highly seasonal sales spikes, needed to modernize its data management systems to keep up with rising order volumes and improve customer service. The company turned to Rocket Software and its Rocket U2 database management tools to better handle processing across order-taking, inventory, payments, and fulfillment.

Rocket Software implemented Rocket U2 through partner Circle Commerce, enabling Vermont Teddy Bear to update applications without rebuilding the database or writing new code. The result was a more streamlined system with significantly reduced manual work and faster call center response times, while also avoiding added downtime and costs.

Vermont Teddy Bear

Bob Stetzel

Vice President of Information and Ecommerce Technology