Case Study: State Workforce Development Agency scales unemployment claim processing with Rocket Software Mainstar

State Workforce Development Agency handles 41,000 weekly claims with Rocket Software

A state workforce development agency faced a historic crisis when weekly unemployment claims surged from 3,000 to 41,000 during the COVID-19 pandemic, threatening to overwhelm its systems and delay critical benefits. Rocket Software helped the agency address this scalability challenge with its Mainstar solutions, including Catalog RecoveryPlus and VSAM Quick Index, to ensure operational continuity.

By leveraging its tools on the agency's existing IBM Z mainframe, Rocket Software enabled the system to scale capacity instantly and efficiently without new hardware. This solution allowed the agency to process the unprecedented surge in claims without interruption, ensuring reliable and timely support for residents during the crisis.

State Workforce Development Agency