Case Study: South Carolina Farm Bureau Mutual Insurance Company achieves greater service levels, productivity, and data security with Rocket Software Mobius Content Services

South Carolina Farm Bureau Mutual Insurance Company® increases service levels, productivity and data security with Rocket® content services

South Carolina Farm Bureau Mutual Insurance Company, a single-state insurer with offices across South Carolina, was struggling with a paper-driven document process that slowed claims and policy work, created storage headaches, and increased the risk of lost records or disaster-related data loss. The company turned to Rocket Software and its Rocket Mobius Content Services platform to modernize archival, retrieval, and secure storage of customer documents.

Rocket Software implemented Mobius to store documents in their native formats, enable API-based integration and custom viewing tools, and support electronic workflows across claims and policy services. As a result, South Carolina Farm Bureau Mutual Insurance Company eliminated paper workflow for inter-office work, removed microfiche and warehouse paper storage, improved security and retention, and was able to support remote work and electronic signatures during COVID-19, helping keep operations resilient and service levels strong.

South Carolina Farm Bureau Mutual Insurance Company

Sterling Martin

South Carolina Farm Bureau Mutual Insurance Company