Case Study: Orchard Brands improves customer experience with Rocket Software's Rocket Modern Experience

Orchard Brands cuts seasonal training by 8 hours with Rocket Software

Orchard Brands, a direct-to-consumer retailer, faced significant inefficiencies due to its outdated IBM i system with green screen interfaces. These legacy systems resulted in long training periods for seasonal staff, high attrition rates, and slow order processing times, which negatively impacted both productivity and customer satisfaction. To address these challenges, Orchard Brands partnered with Rocket Software to modernize its operations using Rocket Modern Experience.

Rocket Software implemented Rocket Modern Experience to replace the outdated green screens with modern web interfaces. This solution streamlined workflows and simplified the system's usability. The results were substantial: seasonal training time was cut by eight hours, order processing time improved significantly, and attrition among seasonal hires dropped. This transformation boosted overall call center efficiency and accuracy for Orchard Brands.

Orchard Brands