Case Study: Major U.S. Telecommunications Company achieves faster, more secure data restores with Rocket Software EOS 360

Major U.S. Telecommunications Company Optimizing data repositories to safeguard critical information

Major U.S. Telecommunications Company was struggling to manage large volumes of historical data restore requests while keeping mainframe storage under control. As restore demand grew, Help Desk teams were overloaded and users faced delays accessing needed information. The company turned to Rocket Software and its Rocket EOS 360 web API to improve the historical data retrieval process.

Rocket Software helped the company build a web-based application that let about 5,000 EOS 360 users list, request, and release archive restores directly through the system. The solution streamlined storage management and secured the workflow, reducing the time service desk agents spent on EOS issues by 30% and freeing them to support other users.