Case Study: Large Telecommunications Company achieves standardized workflow tracking with Rocket Software

Large Telecommunications Company - Customer Case Study

Large Telecommunications Company, a fast-growing U.S. cable and broadband provider, needed to standardize its workflow approval tracking and service-desk processes after mergers and acquisitions left it with multiple ticketing systems, including homegrown tools, Jira, and Remedy. Manual spreadsheets were being used to manage a growing backlog, and the company also faced audit challenges around tracking change requests, approvals, and testing.

Rocket Software implemented Rocket Aldon source code management tools, integrating Rocket Aldon Community Manager with Rocket Aldon Lifecycle Manager for IBM i to automate IT and DevOps workflows and better manage code and assignments. With Rocket Software, the company improved deployment timing, supported standardization, and resolved compliance issues through built-in compliance management.