Case Study: International Travel Company achieves on-time modernization and improved customer experiences with Rocket Software

International Travel Company Ensuring positive customer experiences amid global pandemic

International Travel Company, an internationally known travel business, needed to update its reservations systems used by thousands of domestic and international call agents. During the project, the COVID-19 pandemic brought travel activity to a halt, creating urgency around keeping critical updates on track. Rocket Software and its Rocket LegaSuite solution were brought in to help ensure the business-critical changes were implemented on time.

Rocket Software worked closely with International Travel Company to complete the Rocket LegaSuite implementation on schedule, modernizing critical business applications and improving user experiences. The updated reservation system supported more re-bookings than new reservations during the pandemic, and Rocket Software is helping expand the application to a broader user group so the company will be ready when travel demand returns.