Case Study: Brasilcap achieves faster, more reliable IT operations with Rocket Software's Rocket Zena

How the financial services company improved borrower satisfaction by optimizing routine workflows

Brasilcap, a Brazilian financial services company that issues premium bond products, was struggling with an increasingly complex IT environment. Much of its work was still manual, using screen-to-screen access, spreadsheets, and emails, which made operations slow, error-prone, and hard to control. Brasilcap turned to Rocket Software and its Rocket® Zena automation platform to find a multi-platform solution for critical workflows.

Rocket Software implemented Rocket® Zena across Brasilcap’s internal systems, giving the team centralized visibility into production processes and automating routine and error-handling tasks. The result was faster execution times, improved scalability, better control and security, and more reliable information for bondholders. Over time, Brasilcap also reduced manual effort and improved response times, helping its IT team focus more on customer satisfaction.

Brasilcap

Marcelo Cantanhede

Executive Manager of IT Services and Governance