Case Study: FUJIFILM Speciality Ink Systems boosts warehouse efficiency with Rocket Software

FUJIFILM Speciality Ink Systems cuts support calls by 90% with Rocket Software

FUJIFILM Speciality Ink Systems, a global leader in innovative ink solutions, faced stagnant productivity and frustrated warehouse operators due to outdated terminal emulators with poor interfaces and unreliable WiFi connectivity. To modernize operations, they partnered with Rocket Software.

Rocket Software implemented Rocket Modern Experience and Rocket API, introducing persistent session management to handle WiFi drops, touch-optimized screens, and a streamlined interface. This solution led to a 90% reduction in support calls, a 15% improvement in tasks like inventory counting, and significantly boosted operator satisfaction and retention.

FUJIFILM Speciality Ink Systems