Case Study: Pinellas County achieves uninterrupted emergency services during Hurricane Irma with Rocket Software

Delivered Uninterrupted Life-Saving Services During Category 5 Hurricane

Pinellas County, Florida’s Emergency Communications team needed to keep 911 services running without interruption during extreme weather, including Hurricane Irma, when call volume surged and response times had to remain immediate. To support emergency dispatch and field coordination, the county relied on Rocket Software’s Rocket MultiValue Application Platform and related applications.

Rocket Software’s MultiValue platform powered Pinellas County’s dispatch system and the Storm Impressions app for first responders, helping the county maintain 100% uptime during the Category 5 hurricane. Even as call volume tripled to nearly 6,000 calls in a day, the system delivered 500-millisecond response times with no outages or latency, enabling faster coordination, rescue prioritization, and safer service for citizens and responders.

Pinellas County

Jacqueline Weinreich

Director of Radio & Technology