Case Study: a leading European retail bank accelerates CICS problem resolution with Rocket C\Prof from Rocket Software

Credit Agricole Group speeds CICS problem resolution with Rocket Software

The customer, a leading European retail bank, faced a critical skills gap in managing its complex IBM CICS environment after key specialists retired. This put core banking operations at risk, as the smaller, less experienced team struggled to resolve performance issues quickly without adding staff. To address this, they turned to Rocket Software and its Rocket C\Prof solution.

Rocket Software implemented Rocket C\Prof, which provided immediate and comprehensive visibility across all CICS regions. This enabled faster, more intuitive problem diagnosis and shifted the team from reactive to proactive management. The results included significant operational improvements and augmented team capacity, allowing them to handle the same workload without additional hires. Mission-critical CICS issues were resolved rapidly, often before impacting financial operations or customer experience.

Credit Agricole Group