Case Study: a major U.S. telecommunications company reduces help desk EOS issues by 30% with Rocket EOS 360

a major U.S. telecom company reduces help desk EOS issues by 30% with Rocket Software

Rocket Software helped a major U.S. telecom company that was struggling with slow data restoration and inefficient handling of user requests. These delays impacted help desk performance and limited employee access to historical archives, slowing down operations and customer service.

The solution involved implementing Rocket Software's EOS 360 Web API to build a secure, web-based application. This streamlined archive access and automated restoration workflows. As a result, Rocket Software helped the company reduce help desk time spent on EOS-related issues by 30%, optimizing data storage operations and freeing up resources for more strategic tasks.