Case Study: a leading blockchain gaming company automates 95%+ knowledge base queries with Robylon

Robylon’s AI agent automatically resolves 95%+ Knowledge base queries for a gaming company

The customer, a leading blockchain gaming company, faced a high volume of customer support queries that overwhelmed their button-based chatbot. This resulted in 75% of chats requiring human handover, leading to slow resolution times and significantly increased costs. They sought an AI-powered solution from Robylon to provide quick, cost-effective, and human-like conversational support.

Robylon implemented a multi-agent AI solution that included a triage agent for intent identification and a specialized knowledge base agent. This system automatically resolved over 95% of knowledge base queries, reducing the need for human intervention. As a result, the client reduced their customer support costs by approximately 30% and saw significant improvement in their customer satisfaction scores.