Case Study: a fintech company boosts loan collections by 25% with Robylon's AI voice agents

25% improvement in loan collections by using Robylon’s AI voice agents

The client, a large fintech company with over 25 million MSME customers, faced significant challenges in scaling its loan collections process. Making reminder calls for missed payments was becoming infeasible due to high costs and operational inefficiencies, including a lack of a centralized system for real-time data and reporting. To address this, the fintech company turned to Robylon for its AI voice agent solution.

Robylon implemented its AI voice agents to automate the majority of collections calls, handling reminders and follow-ups in multiple languages. The solution included training the agents on historical call data, setting up automated redialing, and providing real-time reporting. This resulted in a 25% improvement in loan collections and a 30% reduction in costs, allowing the client to make three times more calls per day for only a fraction of the additional expense.