Case Study: ServiceMaster Brands achieves automated employee lifecycle management with RoboMQ Hire2Retire

ServiceMaster Brands automates 10,000 employee profiles with RoboMQ

ServiceMaster Brands, a large consumer services company with 50,000 employees, faced significant challenges in managing its workforce lifecycle. The lack of synchronization between its HR system (ADP) and its hybrid Active Directory environment led to manual, error-prone processes, delayed onboarding, security risks from overprovisioned accounts, and compliance issues. To address this, ServiceMaster engaged vendor RoboMQ to implement its Hire2Retire automation product.

RoboMQ's Hire2Retire solution provided automated, no-code data integration between ADP and the hybrid AD, synchronizing data in real-time. This automated employee onboarding, offboarding, and role-change workflows, which eliminated duplicate accounts and ensured timely access updates. As a result, ServiceMaster Brands successfully managed its 10,000 employee profiles with improved security, compliance, and operational efficiency across its extensive workforce.

ServiceMaster Brands