Case Study: Pilot Water Solutions Eliminates Manual HR-to-IT Bottlenecks with RoboMQ Hire2Retire

Pilot Water Solutions cuts manual employee lifecycle work by 90% with RoboMQ

Pilot Water Solutions, a water midstream energy and utilities company, faced significant challenges with its manual HR-to-IT employee lifecycle processes. As a SOX-compliant organization, its reliance on manual ticketing for onboarding, offboarding, and role changes led to delays, security risks, and a heavy administrative burden. To solve this, they partnered with RoboMQ to implement its Hire2Retire automation solution.

RoboMQ's Hire2Retire solution automated the entire process by integrating Paychex with Azure AD, ManageEngine ServiceDesk, and NetSuite. This provided automated account provisioning and deprovisioning, streamlined role changes, and created a detailed audit trail for compliance. The implementation by RoboMQ resulted in a 90% reduction in manual efforts and up to 60% cost savings for Pilot Water Solutions, while also ensuring a superior first-day experience for new hires and immediate security for offboarded employees.

Pilot Water Solutions