Case Study: Mansfield/Richland Public Library streamlines 70+ monthly requests with RoboHead

Mansfield / Richland Public Library handles 70+ requests/mo with RoboHead

The Mansfield / Richland Public Library, a community hub with nine branches, faced challenges managing a high volume of project requests across its locations. The three-person communications team needed to handle approximately 70 new program-related projects each month, leading to potential miscommunications and an overwhelming workload without a structured system. They implemented RoboHead's project management platform to bring order to this process.

Using RoboHead's request tool provided a clear communication trail, broke down barriers between branches, and streamlined the submission and approval process. This allowed the library to efficiently handle over 70 requests per month and scale up production without adding new staff. Jessica Ney of the library highlighted that RoboHead was a game-changer, greatly improving communication and making the project management for their marketing efforts manageable.

Mansfield / Richland Public Library