Case Study: Dalkia Facilities boosts wellbeing and retention with Robertson Cooper

Dalkia Facilities cuts attrition from 19.5% to 15.1% with Robertson Cooper

Dalkia Facilities, a company that had recently doubled in size and brought together a diverse workforce, faced the challenge of creating a cohesive new culture across its widespread operations. To define this culture and build a safer, happier, and more productive workplace to underpin growth, they partnered with Robertson Cooper and utilized its Good Day at Work consultancy services.

Robertson Cooper implemented a comprehensive strategy, beginning with vision workshops and a Cultural Maturity Assessment. They then conducted a Good Day at Work (GDAW) Assessment to establish a wellbeing baseline, which was followed by manager coaching, team programs, and learning broadcasts. This approach led to significant measurable impacts for Dalkia Facilities, including a reduction in attrition from 19.5% to 15.1% and a drop in new recruits leaving within three months from 24% to 13%. The term "Good Day at Work" became embedded in the company's cultural DNA.

Dalkia Facilities