Case Study: a medium superannuation company improves IT support efficiency and reporting with Robert Half and Protiviti

Medium Superannuation Company speeds Level 1 and 2 IT support with Robert Half’s ongoing managed service

A medium superannuation company required outsourced IT support for Level 1 and Level 2 functions, along with improved reporting and project support. After challenges with a previous Big 4 consulting firm regarding budget and staffing flexibility, they sought an alternative solution from Robert Half and Protiviti.

Robert Half, alongside Protiviti, provided a flexible talent solution and managed services. This included supplying qualified contractors for the support desk and project work with rapid deployment, plus enhanced monthly reporting and strategic oversight. The partnership resolved internal systematic issues, significantly increased service desk productivity, and provided ongoing quarterly support. The long-term engagement saved the company time and resources in recruitment while delivering continuous operational improvements.