Case Study: Dickerson Automotive Cuts Parts Ordering Time by 50% with R.O. Writer

50% Less Time Ordering Parts Means More Time to Connect with Customers at Dickerson Automotive

Dickerson Automotive, a single-store auto repair shop in Spanish Fork, Utah, needed a better way to manage work orders, compare parts pricing, and keep customer communication personal as they handled 100 to 130 vehicles per week. To improve efficiency and service, the team turned to RO Writer, an all-in-one shop management solution with Smart eCat direct catalog integrations, reporting tools, and DVI Suite.

With RO Writer, Dickerson Automotive was able to compare parts prices in real time, access stronger reporting, and create detailed digital inspections that customers could review by email. The result was a 50% reduction in parts ordering time, giving staff more time to connect with customers and helping the shop operate more efficiently and profitably.

Dickerson Automotive

Todd Dickerson

President and General Manager