Case Study: The Nare achieves 30% pre-departure rebookings with RMS Cloud

The Nare boosts rebookings to 30% with RMS Cloud

The Nare, a five-star country house hotel in Cornwall, faced the challenge of blending its traditional, highly personalized hospitality with modern technology. They needed a platform that would respect their values, integrate with existing tools, and, most importantly, preserve and utilize 25 years of detailed guest history to enrich their signature service. The hotel chose to partner with RMS Cloud, implementing their RMS property management system to achieve these goals.

The RMS solution provided tools like detailed guest profiles, a pencil booking tool for securing future stays, and integrated housekeeping reports, all of which empowered staff to deliver seamless and personalized experiences. As a result of working with RMS Cloud, The Nare achieved significant measurable impacts: 30% of guests now rebook before departure, 65% of bookings come from returning guests, and 97% of guest profiles capture unique personal details, solidifying their reputation for exceptional service.

The Nare