Case Study: Bendooley Estate boosts direct bookings with RMS Cloud

How two key members of RMS support staff helped a multi-venue estate in New South Wales, Australia grow business exponentially

Bendooley Estate, a luxury single-estate venue in Berrima, NSW, needed a better way to manage bookings across its vineyard, restaurant, event space, and six premium lodges. With limited online booking capabilities, little customisation, fragmented operations, and unreliable support from its previous property management system, the estate turned to RMS Cloud and its booking and property management tools.

RMS Cloud implemented a customizable, real-time booking engine and a centralised platform to unify operations across the estate, alongside 24/7 support. The result was a 27% increase in direct bookings, a branded self-managed booking platform, and a 9.5 NPS score, helping Bendooley Estate improve guest satisfaction and streamline multi-venue management.

Bendooley Estate

Charles Cowell

Operations Manager