Case Study: Bannisters Port Stephens achieves smarter operations with RMS Cloud

How multi-hotel group, Bannisters, nurtured organic growth with the help of RMS technology

Bannisters Port Stephens, a provider of long-stay workforce accommodation across multiple campuses, faced significant operational challenges due to a manual and disconnected property management system. Their previous setup lacked automation, forcing staff to juggle separate systems for complex bookings, shift patterns, compliance, and payments, which was time-consuming and error-prone. This manual overload also created guest experience gaps, as everything had to be processed through the front desk.

The company implemented the RMS Cloud property management system to centralize all operations. The solution included an online booking engine for simpler reservations and a guest portal for self-service payments and inquiries. This integration streamlined processes, saving 96 hours of manual work per week. Results included 50% of bookings being made online, a six-fold increase in booking processing speed, and 32% of guests adopting the self-service portal, significantly improving efficiency and the guest experience.

Bannisters Port Stephens

Peter Bacon

General Manager