Case Study: Beachport Caravan Park handles 55% of calls with RMS and Sadie AI

Beachport Caravan Park resolves 55% of calls with RMS Cloud in 30 days

Beachport Caravan Park, a beachfront holiday park in South Australia, faced the challenge of running a lean front desk operation. Their small team was stretched thin during peak periods, struggling to manage on-site guests while simultaneously handling inbound phone enquiries, which resulted in missed calls and long wait times. They turned to their existing vendor, RMS Cloud, and implemented its Sadie AI product to address this issue.

The solution from RMS Cloud integrated Sadie AI with the park's existing RMS operations system. This provided callers with live access to rates and availability, and it automatically pushed confirmed bookings directly into RMS. The results were immediate; in the first 30 days, Sadie fully resolved 55% of all calls and generated $9,720 in direct revenue from 42 bookings, ensuring no calls were ever missed.

Beachport Caravan Park