Case Study: WellSpan Health builds a just culture with RLDatix risk management software

WellSpan Health - Customer Case Study

WellSpan Health, an integrated health system in Pennsylvania and Maryland, faced the challenge of implementing a just culture model to distinguish between system errors and human mistakes. They partnered with vendor RLDatix and utilized its Risk software to help document incidents and promote accountability beyond a punitive approach.

RLDatix's customizable Risk software was modified to add a dedicated field for just culture documentation, enabling managers to classify incidents and outline follow-up actions. This solution resulted in a significant increase in documented reports, from 6.5% to nearly 30%, which helped identify and rectify systemic flaws, such as a major medication system error, and fostered widespread buy-in from both managers and physicians.

WellSpan Health

Gary Merica

Patient Safety Officer