Case Study: Blue Shield of California boosts contract productivity with RLDatix Contract Management

RLDatix’s Contract Management Increases Productivity and Improves Contract Completion, Quality and Cycle Time for Blue Shield of California

Blue Shield of California, a nonprofit health plan, faced significant challenges with its decentralized contract management. Its manual processes led to inconsistencies, inaccuracies, and a high volume of in-process documents, making it difficult to keep up with the demands of its growing member base. The organization sought a centralized system to streamline workflow and customize documents, ultimately selecting the RLDatix Contract Management solution.

RLDatix implemented its configurable, browser-based contract lifecycle management system, which BSCA branded as ConDocs. The solution provided customizable templates and managed workflow, drastically reducing document creation time from weeks to just 24-48 hours. The measurable results were substantial, including a reduction of document inventory from 1,500 to 150 items, improved tracking, and a record production level of 90 documents completed in a single day. RLDatix's partnership and flexible approach were key to the system's successful adoption and impact.

Blue Shield of California

Michael Antonini

Product and Marketing Operations Manager