Case Study: Providence Hospitals triples patient satisfaction with RLDatix RL6:Feedback

Providence Hospitals - Customer Case Study

Providence Hospitals was facing low patient satisfaction scores and a lack of integrated systems for managing patient feedback. Their patient advocates struggled with inaccurate data from disparate complaint management systems that were not connected to their existing RL6:Feedback software from vendor RLDatix.

By upgrading and integrating RLDatix's RL6:Feedback platform with all their front-line complaint systems, Providence centralized its patient data. This solution enabled the hospital to proactively manage feedback and resolve complaints within 24 hours. As a direct result of implementing RLDatix's software, Providence tripled its patient satisfaction scores from the 26th to the 90th percentile in just four months and dramatically reduced complaints related to quality of care.

Providence Hospitals

Dusty Deringer

Service Excellence Director