Case Study: Ochsner Health System improves patient safety reporting with RLDatix Risk

Ochsner Health System - Customer Case Study

Ochsner Health System, a large non-profit health system in Louisiana, faced a significant challenge in standardizing and improving its patient safety incident reporting. After acquiring new hospitals, they struggled with inconsistent reporting cultures, outdated paper-based systems, and a lag in data that made their dashboard metrics inaccurate. To overcome this, they chose to implement the Risk software from vendor RLDatix (referred to as RL Solutions in the case study).

The solution involved a rapid, six-week implementation of the Risk software, supported by an extensive "8 times, 8 ways" communication campaign and just-in-time training for staff. RLDatix's system provided a user-friendly, centralized database that standardized reporting and definitions. This led to a measurable 20% increase in reported occurrences across the entire health system and a 50% increase at their main campus, shifting the organizational focus from data validation to proactive patient safety improvement.

Ochsner Health System

Donna Saxton

MHA, MPH, FACHE, Vice President Of Quality & Safety