Case Study: Bridgepoint Health boosts good catch reporting with RLDatix RL6:Risk

Bridgepoint Health - Customer Case Study

Bridgepoint Health, a hospital providing complex care and rehabilitative services, faced a challenge with low reporting of "good catches"—potential incidents that were intercepted before reaching a patient. Their goal was to foster a better reporting culture to identify and mitigate risks. To address this, they worked with vendor RLDatix, utilizing its RL6:Risk incident reporting software.

The solution from RLDatix involved creating a highly customized, simplified good catch reporting form within RL6:Risk, making it accessible to all staff disciplines. This change, coupled with a non-punitive culture and an awards program, led to a dramatic 400% increase in good catch reporting. The increased visibility provided by RLDatix's system helped Bridgepoint identify high-risk areas and directly support its fall prevention program, turning near-misses into valuable opportunities for quality improvement.

Bridgepoint Health

Monica L. M. Jacobs

Director, Patient Relations & Risk