Case Study: Duke University Health System unifies patient safety and feedback with RLDatix

A Unified Approach For Highest Quality of Care

Duke University Health System sought to unify its approach to quality and safety by moving away from its old, disparate systems. The organization required a single, flexible platform to manage safety reporting, claims, root cause analysis, and patient feedback. They selected RLDatix to implement its integrated software suite, including RL Feedback, Risk, Claims, RootCause, and PeerReview, to help achieve their goal of delivering the highest quality of care.

By implementing the RLDatix platform, Duke unified its critical processes, eliminating data silos and allowing for powerful customization. This solution enabled the import of data between modules, preventing double-entry and providing standardized, consistent reporting across the entire health system. The results included a significant increase in reporting volume and, more importantly, the software became deeply embedded in the daily work of frontline staff, providing leadership with superior data to powerfully drive improvements in quality and safety.

Duke University Health System

Cynthia Gordon

Administrative Director of Medical Affairs