Case Study: Phoenix Services achieves global IT agility and cost savings with RKL eSolutions and Expedient

Using the Cloud to Provide World-Class Services and Sustainable Solutions to the Global Steel Industry

Phoenix Services, a global industrial services provider supporting steel mills across five continents, needed to modernize its IT infrastructure as its workforce became increasingly distributed. After earlier help from RKL eSolutions with a Sage 500 to Sage X3 upgrade, Phoenix turned to RKL eSolutions again to reevaluate its on-premises servers and find a more resilient way to support mostly remote users.

RKL eSolutions guided Phoenix to a hybrid cloud solution with Expedient, moving Sage infrastructure first and then additional systems such as the ticketing platform and primary domain controller, while also using colocation, dedicated internet access, and managed services like AD management, monitoring, patching, backups, and VPN. With RKL eSolutions and Expedient, Phoenix now supports 650 users worldwide with just five in-house IT staff, speeds up resource provisioning to within hours, reduces server maintenance time and cost, and improves security, availability, and scalability.

Phoenix Services

Stephen McBride

Director of IT for Americas