Case Study: Chicago Housing Authority unifies resident case management and property operations with RJ Reliance’s custom Salesforce-Yardi integration

Chicago Housing Authority unifies case management for 133,000+ residents with RJ Reliance

The Chicago Housing Authority, the second-largest public housing authority in the U.S., faced a challenge in managing resident services across its multiple programs and 63,000+ households. Their off-the-shelf software could not handle their complex operational reality or integrate with their Yardi property operations platform, leaving case management and property data in separate silos. RJ Reliance was part of a team that implemented a custom Salesforce case management system to address this.

RJ Reliance engineered a bidirectional integration between the new Salesforce system and Yardi. This solution provided case workers with a complete history of resident interactions and crucial housing context, while also ensuring service outcomes flowed back into property operations. The result for the Chicago Housing Authority was a single, coherent system of record that unified case management and property data, enabling workers to spend less time on data entry and more time effectively serving residents.

Chicago Housing Authority