Case Study: a major US home services company achieves compliant incentive pay after workforce reclassification with RJ Reliance

a major US home services company builds a compliant incentive pay system with RJ Reliance for 3-platform payroll integration

A major US home services company faced a significant challenge when changes in labor law required them to reclassify their installer workforce from contractors to employees. They needed to preserve the economic model of the installers' incentive-based pay while guaranteeing minimum wage and correctly calculating FLSA blended overtime, a problem off-the-shelf payroll software could not solve. They engaged RJ Reliance to build a compliant solution.

RJ Reliance designed and built a custom incentive pay calculator that integrated across the client's Salesforce, Workday, and UKG Pro WFM platforms. The solution successfully preserved installer economics for those earning above minimum wage, guaranteed minimum wage protection in every jurisdiction, and ensured fully compliant overtime calculations. This provided a reusable, scalable pattern for the client's enterprise-wide rollout, directly addressing a major area of legal exposure.