Case Study: Chisholm Hunter simplifies offline jewellery sales with Rixxo’s ODB Magento extension

Chisholm Hunter streamlines 27-store offline jewellery sales with Rixxo

Chisholm Hunter, a leading UK jeweller, faced challenges with a slow and untrustworthy offline sales process for high-value items. Their manual system lacked branding, was prone to errors, and provided no visibility into sales performance. They partnered with Rixxo to find a solution to simplify orders, build customer trust, and gain better data for growth.

Rixxo implemented its ODB, a Magento extension, to create a unified system for order creation and payment processing. The solution provided a branded checkout for customers, streamlined order management for staff, and enabled enhanced sales tracking and attribution. As a result, Chisholm Hunter established a faster, more trusted sales process and is now positioned to scale its digital ecosystem.

Chisholm Hunter