Case Study: Thames Water achieves 500% increase in risk reporting and 50% reduction in incidents with Rivo

Thames Water - Customer Case Study

Thames Water, the UK’s largest water and sewerage company serving around 14 million customers across London and the Thames Valley, needed a “single version of the truth” to manage safety more effectively. Despite safety being central to its culture, the business lacked a unified way to control campaigns, capture impacts and consolidate risk data — prompting senior leadership to seek a robust, enterprise-wide solution.

Rivo was deployed across nearly 900 locations for 2,000 users, providing incident, audit, inspection and risk modules that ingest reports from employees, contractors and vehicle GPS devices and enforce driver penalty points. Within 12 months reporting of risks and hazards rose over 500% and the incident rate fell by 50%; speeding and driver-related incidents declined, real-time reporting improved resource allocation, and user-friendly, cloud-based access increased engagement and transparency across the business.

Thames Water