Case Study: Global Luxury Manufacturer & Retailer achieves Health & Safety as a performance and financial improvement engine with Rivo

Health & Safety as a Performance and Financial Improvement Engine

A FTSE 100 global luxury retailer with 10,000+ employees operating in 56 countries faced a fragmented health & safety function managed by paper and spreadsheets. Incident rates were considered high but poorly understood, and the incoming Head of Health & Safety prioritized a technology-led approach to get clear visibility and protect the brand’s reputation.

The company rolled out Rivo starting with Incidents and Audits & Inspections to 100 European locations and then expanded the platform to cover security and sustainability; it now supports nearly 2,000 users across 700 locations. Incident reporting rose tenfold (improving capture and trend analysis used for safer store planning), health & safety became a performance and financial improvement engine, and the intuitive, cloud-based system is now central to governance, compliance and day-to-day operations.