Case Study: DS Smith achieves total EHS visibility and evidence-based safety decisions with Rivo

DS Smith - Customer Case Study

DS Smith, a leading pan‑European corrugated and plastics packaging company operating in 25 countries with around 21,500 employees, faced inconsistent and fragmented incident data after rapid growth and acquisitions. With no centralized risk-management system—relying instead on intranets, emails, spreadsheets and point solutions—the business needed a pan‑European incident reporting and management solution to improve visibility, action tracking and capture causation data.

DS Smith selected Rivo for its flexibility and strong user experience, adding Rivo Analytics to visualise incident data. Since going live in May 2014 the rollout (250+ sites) has delivered much greater incident visibility, higher reporting rates through multilingual, easy‑to‑use tools, improved contractor and visitor reporting, better traceability and root‑cause analysis, and more reliable, evidence‑based decision‑making from a single cloud platform.

DS Smith

Enda McKenna

Group H&S Director