Case Study: TrustCare Health saves 389 hours monthly with Rivia Health

TrustCare Health Saves 389 Hours of Monthly Operational Costs with Rivia Health

TrustCare Health, an urgent care practice group, faced significant operational challenges with its manual patient payment texting tool. The solution was labor-intensive, requiring hours of manual work each week and leading to a massive, costly increase in inbound and outbound call volume, which was further exacerbated by the COVID-19 pandemic. TrustCare partnered with Rivia Health and its payment engagement platform to automate this process.

Rivia Health’s platform integrated seamlessly with the group's athenahealth system, providing a touchless solution for sending automated payment communications. This allowed patients to pay bills or set up payment plans directly via text. The results were substantial, including a 2,000% return on investment, a 45% increase in patient payments, and a monthly savings of 389 operational hours from reduced call volume and manual tasks.

TrustCare Health​

Philip Coburn

Chief Operating Officer