Case Study: Vero Orthopaedics achieves faster denial resolution with Rivet

Vero Orthopaedics works 300 denials in 4 days with Rivet

The customer, Vero Orthopaedics, a midsize neurology practice, faced a significant challenge in efficiently managing a high volume of denied claims. Their revenue cycle manager sought a more effective solution to handle these denials and to analyze their root causes without requiring advanced technical skills. They implemented Rivet, specifically its Denials product, to address this issue.

Using Rivet's solution, the practice gained the power of SQL data access through a user-friendly GUI that requires no programming knowledge. This allowed them to work denials in bulk and dramatically accelerate their appeal process. The result was a massive increase in productivity; one user went from working 30 denials a month to over 300 in just four days. Rivet provided the practice with immediate insights into denial causes, enabling them to identify and address larger systemic issues for continuous quality improvement.

Vero Orthopaedics