Case Study: Vero Orthopaedics achieves 20% higher payer rates and recovers lost revenue with Rivet

Vero Orthopaedics gets paid by holding payers accountable

Vero Orthopaedics, a two-location practice in Vero Beach, FL with 80 staff and hundreds of daily patients, struggled to manage dozens of complex payer contracts and find hidden underpayments across roughly 450 claims a day. To address the time-consuming, error-prone process of dissecting fee schedules and tracking payments, Vero Orthopaedics engaged Rivet to provide payer contract analytics, a unified fee-schedule dashboard, and automated underpayment detection.

Rivet consolidated Vero’s up-to-date payer contracts and fee schedules onto one dashboard, applied orthopaedic-specific rules, and automatically flagged incorrect payments (including recent Aetna underpayments), giving the practice clear leverage in negotiations. The result: Vero negotiated payers to increase rates by 20%, significantly boosted revenue, and reported that Rivet paid for itself in under a month while enabling continuous monitoring across hundreds of daily claims.

Vero Orthopaedics

Jennifer Davison

Chief Executive Officer