Case Study: Starling Physicians achieves underpayment recovery and accurate patient cost estimates with Rivet

Rivet's robust estimates + underpayments tools lead to massive ROI

Starling Physicians, a multispecialty practice, faced challenges in accurately calculating patient financial responsibility and identifying underpaid insurance claims. Their manual, spreadsheet-based system for cost estimates was error-prone and couldn't scale. Furthermore, their process for auditing underpayments was a massive, time-consuming undertaking that made it difficult to recover significant revenue. To solve these revenue cycle management issues, they turned to Rivet.

Rivet provided a unified platform for managing contracts, generating automated patient cost estimates, and identifying underpayments at scale. The solution gave the practice confidence in its estimates and the powerful data needed to hold payers accountable. As a result, Rivet delivered a massive return on investment. A single list of underpayments being recovered was enough to pay for the Rivet tool itself, with expectations for continued financial returns.

Starling Physicians

Travis Seymour

Contract Management Specialist