Case Study: Northwest Orthopaedic Specialists improves patient payment experience with Rivet

Rivet's modern solution simplifies patient payments

Northwest Orthopaedic Specialists, serving the greater Spokane area, wanted to improve the patient experience by providing clearer, more accessible cost estimates. Before working with Rivet, the team was creating estimates in Excel spreadsheets, which were not reader-friendly for patients and included information that was difficult to understand.

With Rivet’s patient cost estimates and payment solution, Northwest Orthopaedic Specialists was able to send estimates faster and let patients pay easily from their computer or phone. Rivet helped reduce the team’s administrative lift by enabling payments outside office hours and fewer payment-related calls, while also allowing the practice to incorporate feedback and improve the product over time.

Northwest Orthopaedic Specialists

Christine Clingman

Director of Revenue Cycle