Case Study: Insurance Services Processor Shantelle Knight clears denials before reports are created with Rivet

Insurance Services Processor Shantelle Knight clears denials before reports with Rivet, preventing 180+ day claims

The customer, a multispecialty clinic in Utah, was struggling to efficiently manage and identify trends in insurance claim denials, which created excessive manual work for its staff. Insurance Services Processor Shantelle Knight turned to Rivet's denials solution to gain better visibility and control over this process.

By implementing Rivet, the clinic gained the ability to instantly spot denial trends and take immediate action to prevent them. The solution provided tools to assign, track, and resolve denials with shared instructions, drastically improving team efficiency. As a result, the clinic now clears denials before they even appear on reports and no longer has claims aging past 180 days. Rivet helped minimize the team's workload and ensured the clinic gets paid what it deserves.

Insurance Services Processor Shantelle Knight