Case Study: Vero Orthopaedics achieves spot-on, dollar-accurate patient estimates and reduced refunds with Rivet

How Vero Orthopaedics avoids unnecessary billing with spot-on estimates

Vero Orthopaedics, a busy two-location orthopedic and neurology practice in Vero Beach, FL, faced mounting administrative costs from refunds and manual collections because their upfront patient estimates were often inaccurate. CEO Jennifer Davison sought a way to produce hyper-accurate estimates so the practice could collect the right amount at the front end and avoid painful back-end reconciliation—enter Rivet.

Rivet implemented a solution that pulls historic claims data, verifies eligibility and benefits, and generates “spot-on” patient cost estimates, enabling Vero to perform 50–100 estimates per week and require payment before surgery. The result: dollar-for-dollar accuracy, fewer refunds and less manual billing work, and the ability to reassign an employee formerly dedicated to processing refunds—demonstrating clear operational and financial impact from Rivet’s service.

Vero Orthopaedics

Jennifer Davison

Chief Executive Officer