Case Study: Austin Retina Associates avoids chasing payments and boosts upfront collections with Rivet

How Austin Retina Avoids Chasing Payments

Austin Retina Associates, a 9‑physician group with 17 facilities in the Austin, TX area, needed better ways to manage payer contracts, underpayments, and the growing demand for price transparency and upfront patient estimates. COO Stephanie Collins engaged Rivet for payer contract management, digital contract and fee‑schedule storage, and later added Rivet’s eligibility, estimates, and payments capabilities to improve collections and reduce back‑end billing work.

Rivet provided contract modeling, underpayment detection, digital contract storage, and an estimates workflow that shows exact patient charges, deductible status, and how fees are applied, making financial conversations straightforward. As a result, Austin Retina collects more from patients up front, avoids chasing payments on the back end, and can produce accurate estimates even for complex plans, improving both operational efficiency and patient confidence.

Austin Retina Associates

Stephanie Collins

Chief Operating Officer