Case Study: New Mexico Cancer Center Simplifies Underpayment Detection with Rivet

Detecting underpayments with Rivet is easier than Experian

New Mexico Cancer Center (NMCC), a full-service cancer care provider with 30+ providers, needed a better way to detect and recover underpaid claims. Before switching vendors, the team used Experian for underpayment detection and contract management, but found it difficult to use, hard to train on, and lacking strong support.

With Rivet’s underpayment detection and revenue tools, NMCC gained an easier-to-use platform with strong analytics, reporting, drill-down capabilities, and practice management system integration. According to NMCC, Rivet was “1,000 times easier to use,” expanded from 2 users to 15 without formal training, and gave the team a much better support experience, helping them work underpayments more efficiently.

New Mexico Cancer Center

Tonia Bateman

Business Office Director