Case Study: KLA Laboratories achieves real-time workforce visibility with RIVET Work

KLA Laboratories unifies 3 offices and deploys technicians in seconds with RIVET Work

KLA Laboratories, a technology integrator with over 100 technicians across multiple offices, faced significant challenges in managing its specialized workforce. They relied on a single, unscalable spreadsheet that lacked real-time visibility into technician availability, certifications, and skills. This made it difficult to efficiently deploy the right crews to complex projects, especially when facing last-minute schedule changes from clients. To overcome this, KLA turned to the vendor RIVET for a workforce management solution.

By implementing RIVET, KLA gained a centralized platform that provided a real-time view of their entire workforce across all offices. The solution featured detailed "baseball card" profiles for each technician, consolidating all certifications and skills. This allowed schedulers to match the right technician to the right job site in seconds. The results included eliminating scheduling bottlenecks, enabling smarter staffing based on project history, and creating a scalable system for future growth. The platform from RIVET became embedded in KLA's daily operations, transforming their labor management process.

KLA Laboratories